We will make every effort to see your child in a timely fashion. Please call in advance to make an appointment, as this will allow us to see your child with the least amount of wait time. We know that your time is valuable and we will make every effort to stay on time as well. It is important for you to arrive on time, and when possible, fill out forms ahead of time. Please make additional appointments for sick siblings. For first visits, please arrive 15 minutes early to fill out paperwork. We also have forms for new patients online: Patient Registration Form and Pediatric Health History Form. If we are unable to see your child as scheduled because of an emergency, we will call you to give you the option to reschedule.

• Well Visits – Please call as soon as possible to schedule your wellness exams and sports physicals
• Sick Visits – Please try to call before 12PM for a same day sick visit. We try to accommodate requests after 12PM, but may be difficult due to scheduling and availability. If we are unable to see your child that day, we will determine if the appointment can wait until the next business day or if you need to be seen at an urgent care facility.
  
  If you have another child that is sick on the same day that you have an appointment already scheduled for another child, please call to make an appointment for the sibling.
• Late/No Show Policies – Please call us as soon as you realize that you may be late for or unable to make an appointment. We may need to reschedule your appointment if you are more than 15 minutes late in order to maintain an efficient schedule. This is especially important for well visits and consultations, which are often longer appointments. If there are three no shows in a row, we will encourage hat you find another healthcare provider.
• BSP Consent for Treatment
• BSP/HIPAA Privacy Policy
• Privacy Practices Acknowledgement Form

Insurance

• Your copay is due at the time of your appointment. We will bill the parent or guardian of the child for any amount that is not covered by your insurance provider. Payment is due upon receipt of your statement. Please contact your insurance carrier directly if you are unsure of your coverage or benefits.
• Please bring your insurance card to every visit and inform us if there have been any changes in your insurance coverage.
• Companies for which we are participating providers:
  Insurance Companies
• Financial Policy

• Call 9-1-1 if you child is experiencing a life threatening emergency
• You can page the doctor on call if you feel that your child is having an emergent problem that cannot wait until normal business hours
• Phone number

Reasons to page the doctor on call:

• If you feel you may need to bring your child to the emergency room:
  • Injury that won’t stop bleeding and is gaping
  • Head injury with a loss of consciousness or change in behavior
  • Fussy child who is hard to wake up or unable to console
  • Fever of 106 or greater. All other fevers are not an emergency if your child is acting well and drinking fluids
  • Newborn baby – 2 months of age with fever of 100.4 or greater. The most accurate way to take the temperature is rectally.
  • Dehydration – no urine output for 8-10 hours or more
  • Struggling to breathe
• Most calls can wait until business hours if they do not fit the above criteria
• After hours calls should not be used for appointments or medication refills
• We will not prescribe medicine, including antibiotics, over the phone

Top Reasons Parents Call Their Pediatrician and helpful management tips:

• Fever: Fever is not dangerous unless at 106 or greater. Degree of fever does not tell how sick your child is and is just a symptom. Use Tylenol or Motrin (if 6 months or older) to keep the fever down. Fever can last 3-5 days as part of a viral illness and can go up and down until they are well.
  
  The most accurate way to take a temperature is rectally for an infant and orally for older children. You do not need to add a degree if taking the temperature in a different manner (ear, temporal artery, etc.)
• Vomiting – Viruses can cause a good amount of vomiting for 24-48 hours. Allow your childs stomach to rest for one hour after vomiting, then start to offer small amounts (1-2 teaspoons) of Pedialyte or Gatorade every 5-10 minutes. Once well-tolerated, advance the diet slowly.
• Diarrhea – Can last for 1-2 weeks with viral illness. Give your child their regular diet, and offer increased fluids such as Pedialyte or Gatorade. Yogurt with active cultures helps as well.
• Dehydration – Watch for your childs urine output. If your child is urinating on average every 8 hours, they are not likely dehydrated
• Cough/Runny Nose – May linger for 10-14 days as part of a cold. It does not matter if the mucus is clear, green or yellow. This can be treated with over the counter cold medicines if your child is not having respiratory distress
• Rashes – Often a part of a viral illness, allergic reaction, or irritation of the skin. Can be treated with over the counter hydrocortizone cream and Benadryl. Call during after hours so that the rash can be seen
• Ear Pain – Usually requires an office visit for diagnosis and treatment. Can use Tylenol or Motrin to help with fever or pain until an appointment is available
• Falls/Head Injury – If loss of consciousness or change in behavior call your doctor or bring to the ER. All other falls can be managed with ice and Tylenol or Motrin.
• Prescription refills – handled during normal office hours

For new patients, please bring medical records, especially a copy of your immunization record to your appointment so that we can add it to your file.

If you would like a copy of your medical records, please fill out the medical release of information form (in accordance with patient confidentiality laws). We request 5 days to prepare your medical records for you.
Release of Medical Records to Beansprout Pediatrics
Release of Medical Records from Beansprout Pediatrics

We will try to address all calls in a timely manner. Please call during normal office hours to request appointments, ask questions regarding billing, or to request refills. We have found that if you contact your pharmacy directly, they will contact us with a refill request, which will expedite the process. Please allow 48 hours for refill requests.

ADHD medications are controlled substances which require you to pick them up in person at our office. Please give us 48 hours notice for these refill requests.

We encourage you to use the nursing advice line associated with most insurance providers. If you have a medical question for our physician or staff that cannot wait until the next scheduled appointment, please leave a precise question. We may ask you to make an appointment if we feel that your child needs to be seen or to discuss the matter in greater detail.

Although we handle many medical issues, our office is able to coordinate multidisciplinary care for medical illnesses and conditions that require specialist consultation. We will be happy to coordinate care with specialists that we feel are the best fit for you and your family. Many insurances do not require formal referrals. Please determine if your insurance requires a formal referral for specialist service. Referral requests will take one week to process. If you are a new patient, or we have not seen your child in a year, you will need to schedule an appointment with us before we are able to refer to a specialist.